SHIPPING
FREE SHIPPING ON ALL ORDERS OVER $100
All orders will usually be shipped out within 2-4 business days via USPS Priority Mail or FedEx Home Delivery (for heavy packages), and USPS First Class Mail (for very light packages), unless an item is back-ordered (in which case you will be notified by email and given an estimated ship date). You will receive an email with tracking information once your shipment has been sent out. Please allow 2-7 business days from the shipping date for delivery, depending on your location.
Our standard shipping rates for 2010 are currently as follows, based upon order total:
$3.00 or less: $1.50 shipping charge
$3.01 – $29.00: $7.95 shipping charge
$29.01 – $59.99: $11.95 shipping charge
$60.00 – $99.99: $14.95 shipping charge
$100 and up: FREE SHIPPING
We have recently added alternative shipping rates for Midwestern states, which includes Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Missouri, Ohio, and Wisconsin:
$3.00 or less: $1.50 shipping charge
$3.01 – $29.99: $6.95 shipping charge
$30.00 – $49.99: $8.95 shipping charge
$50.00 – $99.99: $9.95 shipping charge
$100 and up: FREE SHIPPING
As you may know, shipping charges for all major shipping services
have slowly been increasing throughout 2008 and early 2009. We have been
working very hard to maintain reasonable shipping rates for our
customers, and are proud to say our shipping charges have only increased
by $1.00 since March 2008, despite much more significant rising costs
by shipping carriers! We know that times are tight for many of us, and
want to help ease the financial burden of ordering online as much as
possible for our customers. We will continue to hold our shipping rates
at their current level as long as possible!
NOTE ABOUT P.O. BOXES: FedEx and UPS do not ship to PO Boxes,
and so if you would like heavy items shipped to a PO Box, we usually
must charge an additional fee, on top of the shipping charges calculated
during checkout. If this is the case, we will email you once we receive
your order and calculate the additional payment necessary. APO/FPO
addresses incur slightly different shipping charges, based upon Post
Office rates. Very large or heavy orders might not be deliverable to
APO/FPO addresses.
At this time, shipping to Alaska and Hawaii incurs an additional shipping charge. Shipping is calculated according to weight, based on t the following rates:
1 pound or less: $6.95 shipping charge
1 – 3 pounds: $10.95 shipping charge
3-5 pounds: $12.95 shipping charge
5 pounds and up: $14.95
We are located in Southwest Michigan. There is a shipping option called “Store Pick-up” for local customers who would like to avoid a shipping charge. If you accidentally choose “Store Pick-up” as your shipping option, we will contact you by email and request that you send shipping payment through Paypal to orders@thegreatergreen.com.
We reuse all of the packaging materials that our products arrive in
from our distributors. We also use USPS Priority Mail shipping boxes,
which are certified Cradle-to-Cradle- a certification that guarantees
their sustainability and minimal environmental impact. We hope that you,
too, will find a use for any shipping materials that are still in
usable condition. To learn more about our commitment to sustainable
practices, visit Our Green Commitment.
PAYMENT
Your security during your shopping experience is of the utmost
importance to us. That is why we have partnered with Paypal to provide
you with a secure, quick and easy payment process. You can rest assured
that all of your valuable information is being processed using the
latest in web security. Paypal protects your information with Verisign
Identity Protection. Companies, governments and public institutions
worldwide trust VeriSign to secure their sites and protect their brands.
Through Paypal, you have two payment options. If you hold an existing Paypal account, you can sign in to your account and pay through it, which means you don’t ever have to send us your financial information. PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with the merchant. Once your payment is complete, you will be emailed a receipt for this transaction.
If you do not have an existing Paypal account, you can still process your secure order through Paypal by providing credit or debit card information. This information is still processed through Paypal’s secured system; the only difference is that if you already had a Paypal account, you would not have had to enter this information. We never see your credit card information; the transaction is handled entirely through Verisign-secured Paypal.
If you would like to pay by check or money order, please contact us at (269) 767-5668. Once your check or money order has arrived and cleared, we will happily send out your shipment.
All orders to Michigan addresses must be charged sales tax, according to state law.
INTERNATIONAL ORDERS
We are happy to ship international orders within USPS weight limits (20
pounds). For your protection and ours, we will only ship via USPS
Priority Mail which provides us with electronic proof of shipment. The
most economical option is usually the Flat Rate Box.
CANADA: If you reside in Canada, you can process your order normally through the shopping cart.
ALL OTHER COUNTRIES: Our shopping cart is not able to process international orders but special arrangements can be made. Please contact us
with your name, full shipping address including country, and a list of
products you’d like to order. Instead of going through our shopping
cart, we will send you an invoice through PayPal with your total
including shipping. (we currently charge exact shipping cost plus a $5
handling charge for most orders)
There is no way to determine exact shipping time, and no tracking available for international orders. However, assuming your shipment does not get delayed in customs, orders usually arrive within 6-10 days.
EXCHANGES AND RETURNS
Our customers’ satisfaction is our number one priority, and so we are
happy to offer a 100% satisfaction guarantee. If for any reason you are
not satisfied with your purchase, you may return the item(s) for a full
refund of the original purchase price within 14 days, issued as a
merchandise credit in our store. (Shipping costs are the responsibility
of the customer.) Simply contact Customer Service at either (269)
767-5668 or at orders@thegreatergreen.com
to let us know what you will be returning, and we will provide you with
our Return Deptartment address. Then package your item and ship via the
carrier of your choice. Once your return has arrived, we will credit
you the original purchase price of the item, as a merchandise credit, to
use in our store at your convenience.
We also offer refunds on returned items that are still in unopened, unused, undamaged condition. Please follow the same steps listed above should you need to return an item. Refunds are only offered within 30 days of the original purchase.
BACKORDERS
As much as we try to keep our items available, occasionally it may
happen that an item has become back-ordered. In such cases, we will
promptly contact you and let you know which item is back-ordered, and
when we expect to have it in stock again. If you prefer not to wait, we
also offer the option of refunding the purchase price of that item.
Please contact us for more details.
